Do you offer free shipping?

Free shipping on orders over $20 within the contiguous 48 states. Orders $20 or less ship for $4.99.

Do you ship outside the contiguous US?

Currently we do not but working on a shipping plan for Alaska and Hawaii.

What shipping carriers do you use to ship my order?

The majority of orders are typically shipped using UPS, FedEx, or USPS as the carriers of choice. Upon shipment, you will receive tracking information to keep you informed about the progress of your order.

Can I choose to expedite my shipping?

If you have any special shipping requests, we kindly ask that you reach out to us during our regular business hours.

When will my order ship and arrive?

Your order will ship within 48 hours of purchase. Delivery typically takes 1–5 business days after shipment, depending on how close your delivery address is to our Texas warehouse.

What can I do if I am dissatisfied with my purchase?

Our top priority is your satisfaction, which is why we provide a 30-day guarantee on all purchases. If you're not completely happy with your order, we encourage you to reach out to us at info@nestboxqueen.com. Our dedicated team will work diligently to address any issues and ensure your satisfaction.

What is your policy for returns?

Rest assured; we are more than happy to offer a full refund for the amount paid for any item bought from www.nestboxqueen.com within the first 30 days from the date of purchase.

• To facilitate a smooth return process, please ensure that returns are sent back within 30 days of the original purchase.
• Refunds do not apply to shipping fees.
• The responsibility of paying for and insuring return shipments lies with the customer.
• Returns are not accepted for Nest Box Queen products bought from other sellers.

Is it possible to receive my refund in the form of a check?

Refunds will be issued in the same form as the original payment method. If the order was paid for with a credit card, refunds can only be issued to the same card or as store credit. However, if the credit card is expired or no longer valid, store credit will be provided for the refund amount.

Why does my credit card statement show “Topflight Pet, LLC” instead of Nest Box Queen?

Nest Box Queen is a brand owned and operated by Topflight Pet, LLC, so your credit card billing statement will appear as Topflight Pet, LLC.